What happens to my forms if Sutrena goes down?

If Sutrena is down, form submissions fail. The submit endpoint returns an error or times out. Your users see an error.

That is the tradeoff of using any hosted service. You trade maintenance burden for uptime dependency.

What we do to minimize this: Sutrena runs on a VPS with PostgreSQL, behind Cloudflare for SSL and DDoS protection. The database has daily backups. The application is containerized with automatic restarts.

What we do not have: multi-region failover, 99.99% SLA, or a status page. We are a small product, not AWS.

For most use cases — contact forms, feedback, waitlists, polls — occasional downtime is acceptable. Forms are not payment processing. A few minutes of downtime means a few users retry later.

If forms are mission-critical to your business — like if losing a single submission costs real money — you should build your own backend or use a service with an enterprise SLA.

For $9/month (or $29/month on Pro), you get a reliable service with honest limitations. Not a promise of five nines.